Worldsensing ranked highest for product quality


Worldsensing’s Loadsensing industrial monitoring solution outperforms the competition on quality, a critical focus area for Worldsensing. That’s the main takeaway from Worldsensing’s 2020 partner insights study, which combines qualitative research from onboarding interviews with quantitative data from a survey completed by more than 100 partners from six continents. The majority of respondents come from Europe, Asia and North America and are engineering experts in geotechnical, geospatial and structural monitoring.


High product satisfaction rate

The results show that equipment quality and reliability are key issues in geotechnical engineering – and areas in which Loadsensing is highly valued. A remarkable 97% of respondents said they are ‘very satisfied’ or ‘satisfied’ with Loadsensing’s overall product quality. This means that product quality is the aspect of the Loadsensing experience which partners are most satisfied with, out of eight aspects offered, including product packaging and after-purchase experience.

Top 3 Loadsensing attributes - partner survey 2020
Over 100 participants from 6 continents are very satisfied or satisfied with Worldsensing’s IoT remote monitoring solution, especially when it comes to Loadsensing’s overall quality, packaging, and day-to-day usage experience.


Rated ‘better’ or ‘much better’ than competition

The 2020 partner insights study shows that ease of installation and first use are key requirements for field teams in charge of monitoring critical aspects across mining or construction sites. As part of the installation process, sensor configuration still represents a significant drain on time and resources, according to participants. Loadsensing compares favorably to competitor products not only on product quality but also on setup experience. More than two thirds of respondents rate the global leader in IoT remote monitoring ‘better’ or ‘much better’ than the competition when it comes to both aspects.

“The Loadsensing set-up and installation is extremely simple. Data can be immediately transferred to an evaluation and visualization system.”
Engineering consultant and Loadsensing user in metro tunneling.


Wireless LoRa star network valued

Site visits are a major headache for geotechnical engineers. Being able to work with reliable connectivity matters in remote locations, so making sure equipment transmits data and that wireless networks can be easily managed should be a priority for technology providers. Benefiting from reliable connectivity is why industrial monitoring experts are increasingly working with solutions that provide low-power wide-area capabilities. Respondents state that being able to communicate wirelessly over long distances using a LoRa star network technology is the number one reason for choosing Loadsensing. This is not surprising as Loadsensing was the first solution in the market to offer LoRa-based monitoring and has been the global leader in its respective industries since.

“Loadsensing’s main advantage is its ability to send radio signals from under manholes and over a long distance.”
Engineering consultant and Loadsensing user in metro tunneling.


Intent to repurchase underlines overall satisfaction

One important finding of the 2020 partner insights study is that 100% of the respondents are either ‘likely to purchase’ or ‘very likely to purchase’ Loadsensing again in 2021. This highlights the trust the monitoring solution enjoys among active users across industries such as mining, construction and rail.

Likelihood of purchasing Loadsensing in 2021 - partner survey 2021
100% of the respondents state they are very likely or likely to choose Loadsensing for wireless monitoring in 2021.


Product reliability key for repurposing

Separately, in in-depth interviews it emerged that many geotechnical projects only last around two years, with some taking place over as little as three months. This means monitoring equipment in good condition may be reused in multiple projects before being decommissioned, which again highlights the need for robust, reliable products.

“This research confirms what we’ve known all along: you can’t compromise on quality in industrial monitoring,” says Bernat Trias, director of products at Worldsensing.

“We are delighted that Loadsensing scores highly on this measure, but we won’t take that praise for granted. Quality and reliability will continue to be at the core of our products as our Loadsensing solution portfolio expands.”


Cloud-based monitoring top of mind

The majority of Loadsensing partners are harvesting the potential of cloud-based software systems in their operations, with 68% of respondents claiming they already use them and a further 13% planning to deploy such systems in the next 12 months. This highlights the growing adoption of cloud technology to drive flexibility, reliability and security even in sectors such as mining. And it is a development that Worldsensing supports with its recently introduced Loadsensing Connectivity Management Tool, a cloud-based software allowing engineers and monitoring experts to capture sensor data through Loadsensing edge devices and to send information to the cloud for 24/7 device, data and network management.


Geotechnical monitoring experts represented

The respondents represent a cross-section of geotechnical customer and partner employees, with 41% claiming to be staff, engineers and project managers, 26% managers, 28% senior executives and 5% consultants. To find out more about how our products compare to others on quality and reliability, contact us now.


About Worldsensing

Worldsensing is a global IoT pioneer. Founded in 2008, the infrastructure monitoring expert serves customers in more than 70 countries, with a network of global partners to jointly drive safety in mining, construction, rail and structural health.

Worldsensing is headquartered in Barcelona and has a local presence in the UK, North and South America, Singapore, Australia and Poland. Investors include Cisco Systems, Mitsui & Co, McRock Capital, ETF, Kibo Ventures and JME Ventures.

Press contact:
Jennifer Harth


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