Services portfolio improves end-to-end offering and is helping to make customer projects more successful
Worldsensing has unveiled an extensive suite of value-added services to complement its industry leading wireless Internet of Things (IoT) monitoring technology and products.
Looking to continuously meet the needs of customers, the services, all available from a dedicated page on the Worldsensing website, comprise:
- Extended warranties of up to three years beyond the initial two-year commercial warranty from the date of purchase that Worldsensing offers on all its products, giving customers additional peace of mind on long-term projects.
- Fast-track ordering that guarantees order preparation within two days and optional delivery direct to project sites, helping speed up deployments and address the need for new equipment in critical or time-sensitive situations.
- Project/installation support and technical account management from experienced Worldsensing application engineers, allowing for hands-on learning with technology experts and speeding up troubleshooting and issue resolution.
- Customized product and application training to complement standard initial onboarding sessions, allowing for faster and more efficient remote IoT monitoring deployments and the ability to discuss and address problems with a Worldsensing expert.
- Device pre-configuration for Worldsensing wireless tiltmeters and laser tilt devices, to get equipment up and running on project sites as quickly as possible and ensure critical monitoring data starts flowing without delay.
- Gateway upgrades and updates to the latest version of CMT Edge, to maximize hardware investments, extend the lifetime of equipment and leverage the latest technology developments for remote monitoring.
- Wireless tiltmeter recalibration, including disassembly and inspection of mechanical components, to ensure optimal performance of Worldsensing tiltmeters and safeguard the accuracy of monitoring data.
- Premium return merchandise authorization (RMA) to get replacement units as soon as an RMA has been authorized, ensuring monitoring data keeps flowing on critical infrastructure projects.
Value-added services
“Many of these services have been previously available to our customers and partners, but we are now making them easier to access and purchase,” said Lluis Ventura, Head of Customer Success and Operations at Worldsensing.
Andrew Frost, Chief Product and Marketing Officer at Worldsensing, added: “Our products already come with market-leading levels of reliability and usability, but we have recognized that for some customers it is vital to have extra peace of mind in critical infrastructure projects. For that reason, we are delighted to offer value-added services such as extended warranties and fast-track ordering to cater for special project requirements, and a wide range of product and application training packages to help our partners and customers with their deployments.”